FAQ

Is the meat fresh or frozen?

Your meat will arrive frozen or refrigerated. Since we freeze our meat immediately, it is much fresher than most frozen meat you find in a store. The professional chefs who shop with us prefer our frozen meat to anything else available fresh.

August 2020 Update: Occasionally, due to extremely high demand at this time, meats may be delivered fresh (not yet frozen). This is because of very quick turnaround between when the meats arrive at our freezing and distribution facility, and when they are delivered to you. They can be stored in the refrigerator if you are planning to cook them soon, or put in the freezer for later use. This is a very rare occurrence and you should plan for your meat arriving frozen. We are unable to predict when, or honor requests for, meat to be delivered fresh.

Is Boutique Burger meat "organic"?

It's better than organic! Certification doesn't always mean everything you want it to mean; for example, USDA organic standards allow chickens to be raised in near total confinement and fed nothing but organic corn and still be called "free-range organic." Those practices are unacceptable to us; we want the animals to be outside and enjoy life in their natural setting. Our animals are all raised outdoors on pasture, with plenty of room to move around, forage and otherwise express their natural tendencies.

My vacuum package arrived with a small puncture. Is the meat still good?

Sometimes sharp bones or rough handling by the shipping carrier will cause punctures in the packaging. Additionally, dry ice can make the plastic extra brittle and prone to breakage in transport. However, your meat is still completely safe to eat; we recommend defrosting it over a plate or bowl to avoid leakage.

Can I modify my order after it is placed?

Yes! Call us within 1 hour of placing your order and we will update it for you.

Can I get credit when I refer my friends?

Yes! We love it when our customers tell their friends. We offer a 15% coupon off a first order, and a $25 store credit once your friend places their order. Sign in or create an account here, then click here to launch the referral panel and find your unique referral URL!